What is your minimum order quantity (MOQ)?
We understand the flexibility needs of new customers. For standard products, our MOQ is usually one 20-foot container. For custom orders, the MOQ will be negotiated based on the complexity of customization. We are always committed to finding the most suitable cooperation plan for you.
What is the usual production lead time?
For standard products, the production lead time is approximately 30-45 days. Custom orders require 45-60 days, with the specific time depending on customization requirements and order quantity. After you place an order, we will provide a detailed production schedule.
Can you provide samples? How are sample fees and shipping costs handled?
Of course. We encourage you to confirm the sample quality before placing a bulk order. Sample fees may vary depending on the product type and customization requirements, and shipping costs are borne by the customer. If a sample fee is charged, it can be deducted from your subsequent bulk order.
What payment methods do you accept?
We offer flexible payment methods, including T/T (Telegraphic Transfer), L/C (Letter of Credit), etc. For new customers, the usual payment term is 30% deposit and 70% balance against the copy of the bill of lading.
How do you ensure product quality?
We implement a strict full-process quality inspection and have a professional QC team. During production and before shipment, we can provide detailed quality inspection reports and product photos or videos for your confirmation. You are also welcome to entrust a third-party inspection company to conduct inspections.
Can we use our own design or brand?
Absolutely. OEM and ODM are our core businesses. You can provide design drawings, technical specifications, or directly send samples. Our engineering team will conduct an evaluation and provide professional suggestions to ensure the successful realization of your design.
What are your main markets? What relevant certifications do you have?
Our products are mainly exported to markets such as the United States, Canada, the European Union, Australia, and the Middle East. We hold certifications required by relevant markets, such as FSC certification and CE certification, and can assist you in meeting the specific testing requirements of your target market.
How do you handle transportation and logistics?
We have long-term cooperative and reliable shipping partners, which can provide competitive sea freight rates. We can arrange trade terms such as FOB, CIF, or EXW according to your needs. Our logistics team will take responsibility for booking shipping space, customs declaration, and providing a complete set of customs clearance documents.
What should I do if the product is damaged when received?
Please provide photos or videos of the damaged product within 7 days of receipt, and we will conduct an investigation immediately. If the damage is caused by production or packaging issues, we will provide free replacement in your next order or offer corresponding compensation.
How do we start our first cooperation?
It is very simple. Just contact us through the website and inform us of the products you are interested in or your customization needs. Our account manager will provide you with a detailed catalog and quotation as soon as possible, and support you through every step from inquiry to receipt of goods.
