What is your minimum order quantity (MOQ)?

For standard products, the MOQ is usually one 20-foot container. For custom orders, the MOQ is negotiated based on the complexity of customization.

What is the usual production lead time?

For standard products, the production lead time is approximately 30-45 days. Custom orders require 45-60 days, depending on customization requirements and order quantity.

Can you provide samples? How are sample fees and shipping costs handled?

Samples are available. Sample fees may vary depending on the product type and customization requirements, and shipping costs are borne by the customer. If a sample fee is charged, it can be deducted from the subsequent bulk order.

What payment methods do you accept?

The company accepts T/T and L/C. For new customers, the usual payment term is 30% deposit and 70% balance against the copy of the bill of lading.

How do you ensure product quality?

The company states that it uses a strict full-process quality inspection system and a professional QC team. During production and before shipment, it can provide quality inspection reports and product photos or videos for confirmation, and third-party inspections are supported.

Can we use our own design or brand?

Yes. OEM and ODM are described as core businesses, and customers can provide design drawings, technical specifications, or samples for evaluation.

What are your main markets? What relevant certifications do you have?

The company states that its products are mainly exported to the United States, Canada, the European Union, Australia, and the Middle East. It states that it holds FSC certification and CE certification.

How do you handle transportation and logistics?

The company states that it has long-term shipping partners and can arrange FOB, CIF, or EXW terms. Its logistics team handles booking shipping space, customs declaration, and a complete set of customs clearance documents.

What should I do if the product is damaged when received?

The company asks customers to provide photos or videos of the damaged product within 7 days of receipt. If the damage is caused by production or packaging issues, it states that it will provide free replacement in the next order or corresponding compensation.

How do we start our first cooperation?

Customers should contact the company through the website and share the products of interest or customization needs. The account manager then provides a catalog and quotation and supports the process from inquiry to receipt of goods.